NATIONAL GRID WARNS NEW ENGLAND CUSTOMERS
Company Reminds Customers Phone Payments Are Accepted, But Never
WALTHAM. Mass., -- National Grid is
warning its customers of a new, nationwide utility bill scam. In the past several
days National Grid electric customers have received telephone calls from
individuals claiming to work for National Grid.
These scammers demand payment, through a pre-paid card, on past due
balances for electric accounts and threaten customers that their service will immediately
be shut-off for non-payment. In some
cases the caller also tells the customer that they may have a faulty meter that
is dangerous and in need of replacing for a substantial fee. The electric meter is the property of National
Grid. Customers are not responsible for meter replacement costs. Callers are then
directed to purchase a pre-paid card to make an immediate payment in order to
keep their power on.
National Grid does contact customers with
past due balances by phone to offer payment options, but never demands direct
payment over the telephone. If customers wish, they can arrange for a payment by
check, credit card or debit card if they speak directly to a customer service
representative. Payment can also be made by credit card or debit card without a
representative’s assistance. Customers who have received calls demanding
immediate payment through a pre-paid card or who have billing questions should
call the Customer Contact Center. Customers
in New England can call 1-800-322-3223.