Storm Safety and recovery tips from National Grid

Storm Safety National Grid is concerned about your safety and that of your family. Here’s how you can stay safe:
National Grid Storm Central Page


What You Should Do in the Days Following a Storm

Restoring Your Power During a Major Outage

Your safety is our first priority. Please review these safety tips to ensure that you and your family stay safe as our communities become active again. Finally, if you see repair crews working on downed power lines, please drive carefully. Expect delays and use caution when driving near any repair crews working to restore your power.

Downed Wires

Consider all downed wires to be energized and dangerous, including telephone, fiber optic and cable TV wires. They may be in contact with energized electric wires that are not within your view. To report downed electric wires, please call us at 1-800-465-1212 in New England and 1-800-867-5222 in New York.

Using generators safely
After Power is Restored

Removing Storm Debris

Your Responsibility for Home Electrical Repairs

We will repair overhead electrical lines that run from the utility pole to your residence (see #1 on diagram below). We will also maintain the electric meter (see #5), whether it's attached to the building on the outside or inside. You must make repairs to other parts of your electrical system, including:


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What You Should Do During Severe Weather

Restoring Your Power During a Major Outage

Our crews begin restoring service as quickly as possible once safe conditions are established. Under our priority system, repair crews typically first address problems with transmission lines and substations that serve large numbers of customers, and restore critical customers such as hospitals and public safety facilities. While those problems are being resolved, crews also begin to work on substations and primary lines that serve many customers. Crews then target secondary lines that serve local neighborhoods. Lines and transformers within neighborhoods and the wires that connect them to homes and businesses come next—starting with areas that involve the most customers.

What You Can Do to Prepare For A Storm

you depend on electric-powered life support equipment, such as a respirator, make sure that you have notified us. If you have a medical emergency always dial 911. (Outbound calling is being done by our Call Centers to those who previously notified us about having life support equipment.)

Prepare a family emergency kit with items including:

You might also want to include:

Guide for seniors

Being a good neighbor can be demonstrated in a variety of ways, including assisting the elderly during this stressful period. If you have an elderly neighbor make sure they are aware of the pending situation and have considered their options:

Plan A: Stay Home:
Plan B: Stay with Local Friends:

If you plan to stay with family or friends during a hurricane, take these precautions:
Protect your home electronics:

Prepare for an approaching storm:

Use generators safely:


Customers using generators should make sure their wiring system is disconnected from our system before operating the generator. When using a portable generator, make sure the main circuit breaker in your electric service panel box is in the Off position. If you have a fuse box instead of breakers, pull out the main block, remove the fuses and reinsert the empty block. This is necessary to prevent your generator's electricity from going back into our system, which could endanger the lives of line crews and your neighbors. Also, it's required by the National Electrical Code.

Use generators outdoors only.Never use a generator inside buildings, vehicles, basements, or any enclosed areas - the exhaust fumes contain poisonous carbon monoxide and can kill or cause serious injury.

Prepare your business:

National Grid is prepared to handle storm situations. It’s our responsibility to you. But here’s what you can do to best protect your business and ensure the safety of your employees.

Take the necessary precautions:



  • If a storm threatens, secure your building.
  • Cover windows.
  • Cover and move equipment/furniture to a secured area.

  • Protect data with backup files:



  • If dependent on data processing, consider an alternate site.
  • Cover windows.
  • Make provisions for alternate communications and power.

  • Make plans for supplies and services:



  • Be prepared to work with limited supplies of cash, and be without water, sewer or power for at least two weeks. Store emergency supplies at the office.

  • Protect employees:



  • Employee safety comes first! Prepare, distribute and exercise your business hurricane plan for recovery.
  • Consider providing shelter to employees and their families and helping with supplies post-storm.
  • Establish a rendezvous point and time for employees in case communications are disrupted.
  • Establish a call-down procedure for warning and post-storm communications
  • Provide photo IDs and a letter of authorization to enter the building.

  • Contact customers and suppliers:



  • Share your communications and recovery plan in advance.
  • Prepare a list of vendors to provide disaster recovery services.